Condizioni d'uso

General terms and conditions

Before confirming a reservation, we recommend that you read the house rules and following terms and conditions carefully. “La Casa del pozzo”  is a non professional rent activity in Lombardy under number 020044-CNI-00036.

Prices

Prices displayed on this website are for the whole house, and per night, unless otherwise indicated. All prices are in Euro’s unless stated otherwise. Prices include all applicable taxes. Prices are subject to change at any time without affecting existing reservations, except for any changes to statutory or regulatory taxes imposed by the competent authorities. Prices include full cleaning of the property before and after the arrival and departure of each guest, maintenance of the property, cost of water, electricity, gas, and internet, customer service.

Emergency contact

In case of an emergency, you can contact us by calling +39 3486420473.

Conditions of the reservation process

After you have made a reservation for one of our accommodations, you will receive a written confirmation with the dates of the accommodation you have booked, and any extra services you may have booked. You will receive a confirmation explaining how to get to the accommodation where one of our staff will be waiting for you to give you the keys to the accommodation, show you around and answer any questions you may have. 

Payment methods and booking fees

To make a reservation, you must pay the non-refundable booking fee to book the accommodation. Payment of these booking fees will formalize your contractual relationship with “La Casa del pozzo”. Terms of payment: The booking fee corresponds to the total Deposit amount, depending on the accommodation. It will be returned in case of cancelation (see our cancellation policy). If you reserved your apartment or property through a third-party provider (e.g., Airbnb, Booking.com, HomeAway, etc.), please note that You are bound by the terms and conditions of that third party provider, whether for payment, reservation, or cancellation.

Change of Reservation

Generally, we cannot change a reservation after it is confirmed. However, if you wish to change any aspect of a reservation, please let us know as soon as possible by contacting us by email: claudio.pasquali@icloud.com. We will do our best to help where we can. 

Cancellation policy

Cancellations must be made in writing to claudio.pasquali@icloud.com. The following cancellation fees apply:

• More than 8 days before arrival: Loss of booking fee
• Less than 8 days before arrival: 50% of the total rental price
• Less than 3 days before arrival: 100% of the total rental price

If, due to circumstances, the house is not available for occupancy, ‘La Casa del pozzo’ reserves the right to cancelled the reservation and a full refund will be made. However, if a reservation is cancelled due to causes attributable to the personal circumstances of the giest, the reservation fee will not be refunded

Contract and registration

Before arrival you must sign a rental agreement with “La Casa del pozzo”, as well as the legal documentation for the local authorities, which is a police registration form including surname, first name and ID/passport details. This procedure is mandatory for all the guests, in accordance with current Italian law. Any guest that didn’t complete this procedure in time will not be granted access to the property.

Responsibility

• ‘La Cassa del pozzo’ takes no responsibility for lost or misplaced luggage, theft, damage or accidents not related to the management of the house itself.
• The guest agrees to make good use of the rented accommodation, thereby exempting ‘La Casa del pozzo’ from any liability;
• the guest may be responsible for damage caused intentionally or otherwise by improper use of the accommodation.
• “La Casa del pozzo’ reserves the right to update any of these terms at any time if required in accordance with the activity. 

• Protection of users’ personal data by “La Casa del pozzo”. is in accordance with the Italian Law  L.675 31/12/1996 on the protection of personal data, we inform you that your details are kept in the file for which ‘La Casa del pozzo’ is responsible, the purpose of which is to manage the property. It is also used, and provided that the customer has been listed, to report related services, offers and marketing campaigns. 
• The online booking of user services is voluntary with the provision of personal data (henceforth ‘personal data’) whose sole purpose is to complete the booking. 
• The data performed by the payment card company, in a payment gateway belonging to the bank with which it has subscribed to this service company or done in a secure environment, in which case ‘La Casa del pozzo’ will not know such data. 
• Customers may exercise the rights of access, opposition, rectification and deletion of data by writing to us. “La Casa del pozzo’’ guarantees that it has taken appropriate security measures in its facilities, systems and files. It also guarantees the confidentiality of ‘personal data’, but discloses to the competent authorities ‘personal data’ and other information in its possession or accessible through its systems and is required under the laws and regulations applicable to this case. System users online reservation guarantee and, in any case, the veracity, accuracy, validity and the authenticity of the ‘personal data’, and adhere to keep ‘La Casa del pozzo’ informed. 

• Two CCTV cameras anre positioned exclusively outside the house for surveillance and security of guests and the property. The first guarding the main entrance under the porch, the second guarding the entrance from the garden.
  

Applicable law and jurisdiction

• These terms and conditions and/or general terms and conditions are governed by Italian law. 
• Home Manager and users to resolve any dispute that may arise regarding their validity, execution or termination, in whole or in part, are submitted, expressly waiving their own jurisdiction or others that may, where appropriate, be applied to the jurisdiction of the courts of the city of Mantova.
• This contract constitutes the full and complete agreement between “La Casa del pozzo”. and the user, and replaces all previous commitments, representations or agreements, written or oral, that may have previously existed between them.